Terms and Conditions
Last Updated: 28th March 2026
Welcome to www.heatpumpsperth.co.uk (operated by Heat Pumps Perth). These Terms and Conditions govern your use of our website and the services we provide, including heat pump and underfloor heating consultations and quotations.
By accessing our website or engaging with our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.
1. About Us
Heat Pumps Perth is a specialist heating company based in Perth, Scotland. We provide expert advice, supply, and professional installation of heat pumps and underfloor heating systems, and related renewable energy solutions for homes and businesses across Perth and surrounding areas.
2. Services
Our services include:
Free or paid initial consultations and home/business suitability surveys
Design, supply, and installation of heat pump systems
Underfloor heating systems
Maintenance, upgrades, and aftercare packages (where offered)
Advice on available grants, incentives, and financing options
All installations are carried out by qualified and certified technicians in accordance with relevant industry standards (including MCS where applicable).
3. Quotes and Pricing
All quotes are valid for the period stated on the quote (usually 30 days unless otherwise specified).
Prices are inclusive of VAT unless clearly stated otherwise.
The final price may vary based on the site survey results, roof condition, system specifications, and any additional work required (e.g. scaffolding, electrical upgrades, or planning permissions).
We reserve the right to amend quotes if significant changes are identified during the survey.
4. Deposits and Payments
A deposit is usually required to secure your installation date and order equipment.
The balance is payable upon satisfactory completion of the installation, unless a different payment schedule is agreed in writing.
We accept bank transfer, credit/debit card, and approved finance options.
Finance is subject to status and credit checks. We are not a lender — finance is provided by third-party providers.
5. Installation and Timelines
Installation dates are estimates only and subject to availability, weather conditions, and receipt of all necessary approvals (planning permission, grid connection, etc.).
We will make every reasonable effort to complete the work within the agreed timeframe, but we are not liable for delays caused by factors beyond our reasonable control (force majeure).
6. Customer Responsibilities
You agree to:
Provide accurate information about your property and energy usage
Grant safe access to your property for surveys and installation
Ensure the installation area is clear and safe
Obtain any necessary permissions or consents (we can advise but responsibility ultimately lies with you)
Notify us of any changes that may affect the installation.
7. Guarantees and Warranties
All our heat pumps and underfloor heating systems come with manufacture warranties and are subject to manufacturer terms and conditions).
We provide a workmanship guarantee on our installation (usually 3 years — details will be provided in your contract).
Warranties are subject to proper maintenance and use. They do not cover damage caused by misuse, extreme weather, or third-party interference.
8. Cancellations and Refunds
You have a 14-day cooling-off period from the date of contract signing (for distance contracts) during which you can cancel without penalty, subject to Scottish and UK consumer law.
If you cancel after this period or after work has commenced, you may be liable for costs already incurred (equipment ordered, survey costs, etc.).
Deposits are generally non-refundable once equipment has been ordered or work has started.
9. Liability
We are not liable for any indirect or consequential losses.
Our total liability shall not exceed the value of the contract.
Nothing in these terms limits our liability for death, personal injury caused by negligence, or fraudulent misrepresentation.
10. Data Protection and Privacy
We process your personal data in accordance with our Privacy Policy and current data protection laws (UK GDPR). We will only use your information to provide the services you requested and for legitimate business purposes.
11. Intellectual Property
All content on this website (text, images, logos, etc.) is owned by or licensed to Heat Pumps Perth. You may not reproduce or use it without our prior written consent.
12. Changes to These Terms
We may update these Terms and Conditions from time to time. The updated version will be posted on this page with the new “Last Updated” date.
13. Governing Law
These Terms and Conditions are governed by the laws of Scotland and the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: [email protected] Phone: 07432280857