Privacy Policy

Last Updated: 26th March 2026

At Heat Pumps Perth, we respect your privacy and are committed to protecting your personal data in line with UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use and safeguard your information when you visit www.heatpumpsperth.co.uk request a quote, or book a survey.

Who We Are

Heat Pumps Perth Email: [email protected]. Phone: 07432280857

We are the data controller for your personal information and this is the Data we collect:

Your name, email address, phone number and postal address

Details about your property and energy use (for quotes and surveys)

Website usage data (via cookies)

We only collect what is necessary to provide our services.

How We Use Your Data and information:

Respond to your quote requests or survey bookings

Provide design, supply and installation services

Send important updates about your project

Improve our website and services (where we have a legitimate interest)

We will only contact you for marketing if you have given us permission.

Who We Share Your Data With

We may share your data with trusted partners who help deliver our services, such as:

Installation teams and surveyors

heat pump and underfloor heating suppliers

Finance providers (if you apply for funding)

We never sell your data. All partners are required to keep it secure.

How Long We Keep Your Data

We keep your information only as long as needed:

For quotes and enquiries: up to 2 years

For customers with installations: up to 10 years (for warranties and legal reasons)

Your Rights

You have the right to:

Access the data we hold about you

Ask us to correct or delete your data

Object to how we use your data

Withdraw consent at any time

To exercise these rights, simply contact us using the details above. We will reply within one month.

Cookies

Our website uses cookies to improve your experience. You can manage or block them through your browser settings.

Security

We use appropriate security measures to protect your data from unauthorised access or loss.

Changes to This Policy

We may update this policy occasionally. The latest version will always be available on this page.

Contact Us

If you have any questions about your data or this policy, please get in touch:

Email: [email protected] Phone: 07432280857

You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk